New Year’s Resolutions

paulwoolrich on Flickr

Photo: paulwoolrich on Flickr

As much as I hate them, I make them: New Year’s Resolutions.

I guess I struggle with living in a once-I’ve-screwed-it-up-it-can-never-be-perfect-again state of mind… the downfall of all perfectionists. See, after starting a new project or launching into some new commitment, there’s a constant drive to keep up with it flawlessly until the inevitable moment of failure.

It’s at that moment of failure that we find out what we’re really made of. The failure part is inevitable.

Failure is good, in fact. If you ask the most successful people of this world if they’ve ever failed, they will undoubtedly say their biggest successes came from figuring out what happened with their biggest failures.

Failure is only the opportunity to begin again, only this time more wisely. [Henry Ford]

In that moment of failure, we have to look at what went wrong and learn from it. What is keeping us from achieving that goal? Why didn’t it work? What can we do differently to obtain a different, more successful, outcome?

So here are my New Year’s Resolutions:

1) I will be a more attentive wife and mother
I am going to deliberately make time for my husband and my son every day no matter how many ideas I have or how many things I want to achieve. No matter how many chores need doing and no matter how tired I am, my number one commitment is to my family. Morning cuddles come before Twitter and maybe even before coffee. Dinner conversation comes before blogging. Good bye kisses will be given with love and patience and not the stress that comes with being just a few minutes late.

2) I’m going to be more helpful
This applies to real life and my blogs. I want to spend more time focused on other people and their needs and how I can help. I want to make a point of stopping and helping when I see someone struggling with their groceries. I want to look for ways to encourage people I care about. I want to write more about business and my knowledge and wealth of experience in my field so small business owners can benefit. This requires me to dig in and look at ways in which I am, indeed, knowledgeable. I find it hard to see sometimes.

3) I’m going to treat my body well
Let’s face it: I’m not 20 anymore. When I don’t get enough sleep, don’t drink enough water, eat on the go and sit at the computer regularly, the only thing that suffers is my health. I love the overall sense of  wellbeing I get from sports and exercise. I love the clarity and peace that comes when I eat healthy foods. I love sleeping too :D I don’t love drinking water but I do love that I’m less snippy when properly irrigated. I’m not going to put a specific goal to it, but I will live each day with the intention of drinking plenty of water, eating a colourful assortment of fruits & veggies, and moving a little more… even if it’s a round of hula hooping with the Wii Fit.

That’s it. Not so difficult, right? Wrong. I will, at some point, fail at each one. I will become angry and irritable with my family members. I will likely begin focusing too much on the things that would make me happy at the expense of the people around me. I will also likely eat at McDonald’s or drink Coca-cola during the year ahead. But this year, I’m going to keep moving towards the future with good  intentions and a spirit of courage.

I want to be known as someone who runs a good race.

What are your New Year’s Resolutions and what will you do with your failures?

I [heart] Fridays: Fun Finds

geishaboy500 on Flickr

Photo: geishaboy500 on Flickr

And now for your weekly dose of the giggles…

Last Friday evening I was online at 10pm (yeah, cuz I’m cool… what of it?) and came across Miss 604′s Graph Jam post. So funny. It made my evening… it could have been that I took too much cold medication, but whatever.

After corporate holiday card season came to an end I had a good laugh at this hilarious post by Make The Logo Bigger on Agency Holiday Card time. I can only imagine what goes on when you’re in the business of being creative.

I’ve always been one to silently roll my eyes whenever I’m included on a bulk email meme or stupid forward. I’m grateful now there’s a way I can respond politely. BCC Please came to my attention thanks to @davedelaney on twitter, not that I was the subject of his dissatisfaction. I would like to add, people should not only BCC, but perhaps check Snopes ahead of time and then reconsider sending the email altogether. Would all those who enjoy email forwards please put up your hand.

This is the best this week, though… I had a good chuckle when I stumbled across DM Fail. It’s a collection of Tweets that were meant to be direct messages, but were prepended with “dm” instead of “d @username”. This one is my favourite!

A word about logos and file types

Annie Mole on Flickr

Image: Annie Mole on Flickr

Can we talk about logos for a moment?

If you’re in business, you need to understand your logo, know what it should look like, and be prepared to use it in everything you do. I want you to understand different file types and what they might be used for.

Because you want your logo to represent your company everywhere, it needs to be able to go anywhere.

Now, if you haven’t yet designed a logo or wordmark, great – you can take these ideas into account when you do. It will make life much easier for your designers and/or suppliers. If you’ve already developed one, make sure your designer provides you with guidelines for use and a few varieties to use under different circumstances.

Be prepared for different coloured backgrounds

Your logo needs to represent you just as well on a black background as it does on a white background. Further, if you can make it work on a coloured background, all the better. Often times, you can’t simply take a coloured logo and place it on black. Does your logo reverse out in white? What does that look like? Do some colours remain?

What if your logo is blue and red, but someone wants to include your logo on top of a photo of blue sky? Is there enough contrast between the blue of your logo and the blue of the sky?

Global BC has done exactly what I’m recommending here:

globalbc-logo-versions

I recommend having the following files to choose from:

  • Full colour logo for use on standard white background
  • Black and white logo for use when a) printing with only black ink or b) to use on light colours
  • A reverse and/or partial-colour logo for use on a black or dark colour background (Global BC above has both)

Note: If you choose to greyscale your colour logo for use when printing only in black, that’s fine. Just make sure it’s a conscious choice. I’d recommend using an all-black version instead as you get more punch. It’s more eye-catching.

Colours and various production processes

Different production methods require different processes.

Print Production

Kofoed on Flickr

Photo: Kofoed on Flickr

Print production may use standard Pantone Matching System (often referred to as a Pantone or PMS) colours or CMYK Process (Cyan, Magenta, Yellow & Black inks blended to create almost every single colour of the rainbow – referred to as 4-colour process). When a logo is developed the designer will typically use Pantone colours to create a specific shade that would, ideally, be unchanged across all mediums. Pantone is a type of ink, so from press to press, location to location, the colour doesn’t change. Process colours can change as the blends of the 4 colours can vary slightly.

If you have a colour logo, you need to know the Pantone colours it was created to be.

You should always have a digital version of your logos in their original Pantones. Your designer should also create you one with the closest possble combination of CMYK values to match the original Pantone as closely as possible. Yes, you could just use Illustrator or Photoshop to convert the files, and if you didn’t have one created in CMYK that’s your only option, but the CMYK recipes in the Pantone books aren’t always the best fit. Regardless, you should have a version in Pantones and a version in CMYK values for printing.

Sometimes you hear about 2 colour printing, or 3 colour printing. This is a process of printing that uses only pantone colours to create something. You might use 2 or 3 colour printing to create company letterhead or other stationery. If your logo is 2 PMS colours and black, you can use 3 colour printing – your two PMS colours and Pantone Black. Then, you have consistency every single time.

Alternatively, when you get into printing full colour books or brochures, you may choose to use 5 or 6 colour printing, which is usually CMYK process colours (4 colours), plus one or two pantone colours to get your identity exact regardless of what’s going on in the photos and what corrections need making on the press.

Digital Production

Editor B on Flickr

Photo: Editor B on Flickr

For web, TV or photograph quality reproduction, you’ll need your logo in RGB format. That’s Red, Green and Blue pixels. This is less precise because the appearance will often change based on what peoples’ screens and TVs are set to display. However, when printing photograph quality, you can do your best to ensure a colour match by having a proof run. When using your brand identity you want the closest match possible. Coca-cola won’t settle for their red being any less than perfect every single time and you shouldn’t either.

Here is the colour information Global BC provides to anyone using their logo. They do actually have a specific RGB value as well as Pantone and CMYK versions:

globalbc-logo-colours

What about embroidery? Or vinyl decals? In those cases, you’ll need to select each colour yourself using the closest possible match to your Pantone colours. Ask your embroiderer for their thread colour books or your sign supplier for their vinyl samples to select the closest match.

About vector art and file types

What is a vector file anyway?

Vector graphics is the use of geometrical primitives such as points, lines, curves, and shapes or polygon(s), which are all based upon mathematical equations, to represent images in computer graphics.

Vector graphics formats are complementary to raster graphics, which is the representation of images as an array of pixels, as it is typically used for the representation of photographic images.[1] There are instances when working with vector tools and formats is best practice, and instances when working with raster tools and formats is best practice. There are times when both formats come together. An understanding of the advantages and limitations of each technology and the relationship between them is most likely to result in efficient and effective use of tools. [Wikipedia]

Vector files can be expanded exponentially; they’re not limited by resolution or size.

Here’s Kashi’s logo:

kashi-logo-vector

kashi-logo-vector-selectedYou can tell it’s a vector file because all the individual lines and curves can be selected.

You NEED to have vector art readily available to you. In fact, you can’t possibly have a Pantone version of your logo without it being vector art. You need a vector graphic to create cut vinyl; you need a vector graphic to embroider something. You need vector graphics to easily create background-free gif files (so that groovy gradient background on your website or blog actually shows up behind your logo) or place in multi-layered photoshop files (without your graphic designer having to do way more work at your expense).

Please ensure you always have vector files ready to send out to your suppliers. A vector file is typically an Illustrator (.AI or .EPS) file though it could have been created in another format. Please note – saving something as .EPS in Photoshop or Illustrator will not make it a vector file. You need the original.

JPEG or TIFF files are fine for use in print, provided they’re at least  300 DPI at final output size. FYI any file that is only a few kb in size is NOT appropriate for printing. A JPEG file may not be as good as a TIFF of the same size if it is significantly compressed. Whenever you’re printing anything on paper or some other substrate, you should go straight to your vector art.

JPEG or GIF files in RGB colour are used for web or TV. When sending your files out for external production, send the highest resolution size possible and let the person doing the production set the size (resolution will always be 72 DPI for screen output, but size will vary based on how much of the screen they want your logo to take up).

A few don’ts…

  • Don’t save a JPEG file as an .EPS file and send it out when asked for vector art.
  • Don’t ever send a logo embedded in a Word file. You’ll look foolish.
  • Don’t use raster image (or photograph) in your logo or wordmark because it can’t be a vector ever. You will not necessarily be able to use it for certain large format production. If Richard Branson offers you the opportunity to throw your logo on the side of his plane, you won’t be able to make it happen.
  • Don’t keep the very very latest Adobe CS4 file versions only – not everyone has the latest software package as soon as it comes out, so you want a version that is compatible with 2 or 3 previous versions.
  • Don’t let anyone stretch or skew your logo. Not even a little. If you don’t look out for it, no one else will.

A recap about logos, colours and file types

You want to have 3 or 4 versions of your logo for use on different coloured backgrounds. You want each of those 3 or 4 versions to be able to be used in Pantone ink, CMYK process and RGB colours. You want the original vector art at your disposal. That’s it, really.

If anyone has anything else to add, feel free. Obviously there are a million more details on every one of these topics, but I think everyone in business needs to know and understand how their own corporate identity is being used.

Your logo is a key component to creating and establishing an impactful brand. Make sure you’re getting it out there and using it wisely. When you have questions, ask them. It’s your brand; it’s who you are and what you stand for.

Merry Christmas!

100_0839Today is a great day. It’s Christmas eve, we all stopped working early – I went for some more turns in this epic snow we’re having, I’m looking forward to Christmas Eve service at Lynn Valley Full Gospel Church tonight and birthday cake tomorrow… oh yeah, and I’m going to Cancun!!!

My morning started out with some Christmas baking… I like it when I get fudge for breakfast. What can I say? I’m perhaps a bit of a glutton, but really trying to keep to just a taste this year. I am going to make a very concerted effort to get my body back to pre-mini-man shape now that he is coming up on 3 years *blush*.

Then my boss says to go home… at, like 10:30am SWEET! I ended up grabbing my board and checking out the hill. With over 150cm of snow now when it just started snowing about 2 weeks ago, the conditions are fantastic. The snow is so deep that it’s a bit hairy and requires quite a bit of concentration (unless you get first tracks, of course, which I did not at noon) and the blowing snow and fog made it a wee bit hard to see, but all in all the snow is just fantastic.

I was saying this morning that I used to be that person who would only ski when it was sunny out. Not only did I not know what I was missing, but I really didn’t care. If I had known then that the snow is infinately better when it’s snowing than it is when the sun is beating down on it, I would have changed my tune years ago. Plus, there are usually no bodies on the hill. I didn’t have to wait more than about 4 chairs to get on the Screaming Eagle today.

dscn0105Being Christmas Eve, we’re going to church tonight at 6:30pm. There are 3 services to choose from – 5pm, 6:30pm and 8pm. The Christmas Eve program is always fun – full of music and stories for people of all ages.

This year we’ve decided to go ahead with an idea that I heard on Praise 106.5 FM: someone called in one day and said they do birthday cake for Jesus on Christmas day. What a great idea!! So we’re going to turn it in to a tradition and bake a cake in the morning after opening presents, ice it in the afternoon during that usual downtime (my brother and I used to go to the only arcade in Vancouver that was open that day – Lesters) and then have birthday cake for dessert after a traditional turkey dinner (well, it will be more like a ceremonial taste at that point, but we’ll try).

We’re also going to spend the night as a family at my mother in law’s house. We didn’t set up a tree at home this year, and we’re going to do our celebrating there anyway, so we figured we’d all spend the night and get up and do Christmas in our jammies like we used to when we were all little.

dscn0134Sadly, with the snow this year, my parents aren’t going to make it over to the North Shore for Christmas dinner with us, but they have been invited to their next door neighbours’ house so I’m grateful they have someone nearby to celebrate with. We also all got together for dinner just a couple of days ago and now I’m glad we did. I got some great photos of my son with my mom… good for keepsakes.

And lastly, this morning big-man and I decided to book another holiday. We’re going back to Cancun to stay at the Crown Paradise Club for a week in January. We stayed there last year and had a fantastic time, but this year we’re bringing our son to enjoy it as a family. Crown Paradise Club has a kids club for children as young as 18 months whereas most resorts’ kids clubs only take kids 4+.

We’re already planning a day of wind surfing and one day trip to Cozumel… preferably via catamaran from Cancun. I’ll see what I can find. I can’t WAIT! Big-man will be starting work in northern Alberta in late January, so we figure now is a good time to get away as a family because we don’t know when we’ll be able to do it again.

Anyway, I am praying for health and prosperity for all my family, friends and readers now and in the new year. May every day of the year ahead be filled with joy and laughter and many, many blessings.

Merry Christmas everyone!

The Fun of Christmas

Toronja Azul on Flickr

Photo: Toronja Azul on Flickr

There are so many things about Christmas that sort of take away from the holiday: the angry shoppers, road rage and rudeness. There are the guys who threw a planter through my church’s glass front door yesterday or the car insurance claims caused by slick roads. There are family arguments over who will make the turkey or who will get Christmas Day vs. Christmas Eve, or whether or not the inlaws will get to see their grandchildren at all this year.

Whatever challenges you face this year, try and think about all the reasons why Christmas is fun.

  • Decorating the tree
  • finding the perfect gift for that someone special
  • sledding and snowmen
  • laughing at bad wrapping jobs
  • horrendous Christmas sweaters
  • Bailey’s in your morning coffee
  • kisses under the mistletoe
  • playing Santa & Mrs. Claus *wink wink*
  • listening to some really outdated Christmas music on the radio
  • watching the yule log on TV
  • spending time with friends and family…

There are so many reasons why Christmas is fun and not all work… take the time to enjoy those fun moments and let the stressful ones roll off. What do you find most fun about Christmas?

Here’s my favourite fun moment of the season so far: My mini-man’s pride at his work of art.

gingerbread-house

gingerbread-house-pride

I [heart] Fridays: Fun Finds

SharkeyinColo on Flickr

Photo: SharkeyinColo on Flickr

This week was much better than last. While I’ve been down and out with a cold, winter season started and I got a chance to get out on my Snowboard last weekend, so that’s always a nice start to my week. Here are my fun finds for the week:

Monica Hamburg  on twitter put me on to Not Hired – “dedicated to all those who wonder why no one has called to set up an interview…” – some good stuff on there! Sort of like True Office Confessions, but for HR professionals to dish on the worst applicants or least-promotable.

I saw this ad for Helzberg Diamonds while watching Superbikes with big-man on Sunday. So funny to see how targeted ads are on different shows and networks:

[video]

My favourite FAIL from failblog in recent history:

fail owned pwned pictures Nice.

And, um, thanks to the guys at Highly Obsessed, I stumbled upon this bit of i-dunno-what-to-call-it… I’m not sure what the boys over at DC are up to, but this strange commercial (?) featuring Devun Walsh and Iikka Backstrom is entirely too weird for me. I’m not the target market, clearly. Not even a little.


[video]

Oh yeah, and the folks over at the Student Doctor Network sure get some funny stories to share on a forum. Awesome.

In the spirit of the festive season of non-denominational holiday celebrations I bring you a little icanhascheezburger…

funny pictures of cats with captions

And absolutely last, but certainly not least, I was just browsing twitter before going to bed and happend upon what is suddenly my favourite tweet of the week from @unclespeedo.

Grouse Mountain: Winter Season Opening Day

grouse-mountain-opening-day-2008-michelle-evans

Note: This isn’t a sponsored post, though I do work for Grouse Mountain. I may be a little biased.

So I couldn’t help myself. First tracks of the season are awesome no matter what the terrain.

So the decision was made first thing Friday, December 12th that Grouse Mountain had received enough snow to open and would begin winter season operations on Saturday morning, December 13th. Many of the employees had been speculating all week since the significant snowfall on Tuesday, but it was Thursday night’s dump that sealed the deal.

We were ready for it.

One of the biggest perks of working for a ski resort is getting out on the slopes. For those of us who work in this industry I think it’s really important we continue to enjoy it in the way we did when we were first breaking in. I ended up going three years without snowboarding up until last spring. It was only on the staff day at the end of last season that I finally got out on the snow for the first time since mini-man was born. That’s just not right.

I can safely say the hiatus is over.

grouse-mountain-opening-day-2008-thecut-snowgun

The mountain opened this morning with the new Greenway Chair and Paradise open. While I hear there were a few technical glitches with the brand new Greenway Chair, by 2pm The Screaming Eagle Quad was running and, with it, The Cut and Side Cut were open.

grouse-mountain-opening-day-2008-thecut-chairliftI got out for a few turns in the afternoon to warm up my early season legs and see if I could remember how to get down the hill. There was a super great buzz about the mountaintop – everyone seemed more excited and friendly than I’ve seen at times before. Must be because we’ve all been itching to get out in the snow, the lineups were reasonable and we were just happy to be finally on our boards.

The snow was good. Very few pebbles, a couple of icy patches, but all in all super for just a couple of feet spread out by the groomers. There were even fresh tracks to be had if you ventured to skier’s right of the Screaming Eagle and were willing to brave some of the tall grass and shrubs still poking through.

My legs held up and I didn’t have to find out how well my new pants would shield me from a roll in the snow. I did, however, determine I need to go buy some new long underwear. I am currently without a decent base layer and it was WAY colder than I’d thought it would be. I picked up some new goggles at Outfitters because I couldn’t find mine and the snow guns were blowing like crazy – in fact, I counted 9 on The Cut and I can’t stand riding without goggles.

On the way back to the Skyride I couldn’t help but pull out the camera to catch a little video of the vibe at the ice skating pond. It was packed and people were having a great time.

[video]

I also just happened to swing by just as Karen Magnussen was starting to give ice skating tips as part of The Peak of Christmas celebrations – notice Santa’s Workshop in the background.

I think I’ll head back up next weekend with mini-man in tow so he can check out Santa and the reindeer… and I’m definitely going to have to work a couple of runs into each work week as a little reminder of how fun my job is.

Telus: The Anti-Customer-Service

I have spent over 5 hours on the phone with Telus since Tuesday, trying to figure out why my internet stopped working on Monday. It’s now Friday.

About 3 or 4 weeks ago, someone from Telus called me to offer me a change. If I switch my home phone from Rogers to Telus, they’ll upgrade my internet from high speed to high speed enhanced and my overall bill will be reduced. I asked specifically if there would be a disruption in service and I was assured I would never notice the change.

How could I say no?

So Tuesday evening I came home with the intention of getting a whole bunch of work that I didn’t get done Monday and Tuesday because of a leadership training seminar I attended. I thought I’d do a couple of hours and then do some blogging – a couple of entries for Urban Shore and some new photos uploaded to Flickr. I put mini-man to bed about 7pm and tried to connect… no internet.

Great. So much for working.

Apparently on Monday, they made the phone switch from Rogers to Telus. That was exactly the same time my internet stopped working. It turns out they cancelled the order for my high speed enhanced internet service because of their own technical problems, instead leaving my existing high speed internet account active. Unfortunately, that account was on the old Rogers number and not the Telus number, hence, no internet for me.

The World’s Worst Customer Service

It seems every time Telus touches anything in my life it turns to excrement.

No one seems to be able to get anything done. No one seems to know anything about anything. Even the management staff won’t give anything more than a first name. Three times this week I’ve been told by someone that they would call me back and I never heard a peep. I’ve also been accidentally disconnected 3 times now and still the issue isn’t resolved. You would think a telephone company would not have much trouble transfering phone calls without disconnecting people. I’m convinced that even their tech support people are completely untrained and simply working with a checklist of troubleshooting tips in a flow chart… like if A doesn’t work, move on to B. If B doesn’t work, jump to C etc.

When searching the Telus website it’s impossible to find an actual phone number or name of anyone within the company management at all. The idea of service just simply doesn’t exist there. I’ve been told tech support can’t turn my internet back on – that’s repair. Repair can’t do anything without Customer Service’s blessings even when they find it’s their own error. Then I’m told it’s working fine and it must be a problem with my equipment. Not true. The PS3 works fine as does my laptop.

That a company can operate without any accountability to service is against everything I stand for. I work for a company where if anyone screwed up so badly that a customer had this horrible an experience, any number of us (us, being management personnel) would be happy to resolve the issue even from home if need be. In a heartbeat.

I had a Telus “manager” tell me on Tuesday night that he couldn’t call anyone from Customer Service because it was after hours and they’d have to come back to the office to resolve the issue. Then, he said I would have to call back to Customer Service during business hours on Wednesday. When I asked him to take care of it and call my work number if he needed anything from me he agreed and took down my number. No call. No resolution. But before he got off the phone, he went through his robotic “Thank you for choosing Telus. Can I help you with anything else this evening?”

WHAT?! You. Are. Joking.

Thursday night’s call was equally frustrating. Thanks to Richard (tech support #3) in the Philippines I at least know what happened. Sadly, for me, he still can’t manage to get it fixed. After a flurry of mathematical calculations pertaining to time zone, he promised to call me Friday at 3pm with a Customer Care agent to get this resolved. Glad I didn’t hold my breath. It’s 4:30 now.

I have now sent my request to Shaw.

I will bundle my existing Shaw TV service with a new internet and phone service and have it all in one nice and neat package. I may even upgrade to digital TV. I don’t know why I’ve fallen for a few dollars saved when I’ve never had any problems with Shaw’s service. Ever.

Bye bye Telus. I’m out.

A few notes:

  • There are 492 Google Blog Search results for “telus+shitty”
  • There are 153 Google Blog Search results for “telus sucks”
  • There are even 35 Google Blog Search results for “f*** you telus”

This is not new, and Telus doesn’t care. And until people like you and me simply stop using their services, they will not begin to do so.

I [heart] Fridays: Fun Finds

Robyn Gallagher on Flickr

Photo: Robyn Gallagher on Flickr

Your weekly installment of laughter and pondering…

I didn’t have much to go on this week. I found little to laugh about: I had two days of leadership training out of the office, three days of trying to get my internet re-connected at home while wishing I could be getting caught up on work that I missed while in leadership training. I was on the phone forever and missed out on valuable time with my son and husband.

I didn’t find much to make this week funny. However…

Apparently Vaseline makes a nice gift for runners. Um, yeah… okay. I guess.

I much prefer to laugh my way through every day of my life. So I know that this post=FAIL, but I’ve committed to looking for the funny each week no matter what. I’ll do better next week.

What I would like to say this week, in the absence of laughter, is that I think we all – myself definitely included – need to sometimes step back and look at what we have in our lives and stop being so angry about the things we don’t have. I’ve seen people get irrate over cheap crap at Wal-Mart, road rage gone nuts on my drive home from work. It’s time we all stop and take a look at ourselves… and try and laugh through the frustration in recognition of the fact that we have more than we need.


[video]

If you’re reading this, I guarrantee you have more than you need. Give something to someone who has less.

Web Conversation Etiquette and Direct Messages

David Boyle on Flickr

Photo: David Boyle on Flickr

It seems that Robert Scoble aka @scobleizer decided to post a message this morning reiterating that he hates direct messages in twitter (DMs). This is not news; somehow it’s a well-known internet fact. A new post ensued: Ten Reasons Why Twitter Direct Messages Suck (And so do Facebook’s).

Side note about the power of social media: Immediately following the twitter exchange, “DMs” and “DM’s” made it to #3 and #6 on Twitter Search

This got me thinking about general web conversation etiquette.

I’ve read a number of blogs about twitter etiquette – including ones that seem to have missed the mark, perhaps (judging by the comment backlash) – the twitter 10 commandments (though I disagree with #9 – please take your “thank you new followers” tweets to a DM!), blog etiquette, and spent copius amounts of time following people like Chris Brogan and Gary Vaynerchuk who are serious advocates for returning every email, @message, blog comment, DM and the like. I completely understand the value in ensuring that comments people put out there are encouraged and continue to carry the conversation.

I have, at times, felt like the person who ends the conversation… it was like this when I was a teen, too (there’s likely some kind of deep issue here; I’ll be sure to bring it up in therapy some day). I would say something and everyone would stop talking. Awkward silence.

So the point of responding to emails, DM’s, Facebook messages and blog comments (especially when you’re a new blogger only getting a handful fo comments anyway) is clear: don’t leave an awkward silence in your online conversation. Thank people for their insight, or even just for visiting your blog. Someone has taken the time to say something to you – would you just simply look at them and receive that message then walk away in real life?

I sure hope not. Even those important enough to be jerks would do well to curb that instinct.

Sometimes I do have a giggle while wondering where to stop? If you’re not careful, you could go back and forth with people spouting random pleasantries just so you can say you’ve answered every one – sort of like a few conversations I’ve had at conventions or trade shows (you know the ones).

Sometimes I find I just don’t have anything interesting to say. What do you do then? The funniest response I saw to this question came from Marc Meyer’s comment on Chris Brogan’s Be Sexier In Person:

When I have nothing else to say, I just say, “that’s all I got”. And the conversation ends right there, no harm no foul.. and we’re all satisfied, and we walk away.

And on that note… that’s all I got.